Explore our Services - Tailored to Fit your Equipment

We support and service your measurement equipment through its entire life-cycle, from installation to preventive maintenance and calibration to equipment repair.

My density results are quite variable. How can I weigh gold density accurately?

When measuring the density of gold jewelry, it is important that the item is thoroughly wet and all air bubbles are removed. The air bubbles cause a buoyancy effect and can be removed using a fine brush. Make sure all items are at the same temperature: the scale, the apparatus, the water and the jewelry.

What scale readability do I need for weighing gold?

The requirements for weighing gold vary from country to country. Some countries specify a gold scale with readability of 3 decimal places (1 mg), whereas in other countries, it is 2 decimal places (10 mg). It is important to check local regulations prior to purchasing a new gold scale. METTLER TOLEDO can support you and offers a wide range of 2 and 3 decimal place gold scales.

Do you have a gold scale with a large weighing platform?

JET and JE gold scales have a large weighing platform so that items can be placed securely on the scale without falling off. METTLER TOLEDO's JP high capacity gold scale can takes loads of up to 16 kg or 32 kg.

How do I clean my gold scale?

METTLER TOLEDO gold scales are made from high-quality, resistant materials and can therefore be cleaned with a commercially available, mild cleaning agent and a damp cloth or soft paper tissue. Use common cleaning agents such as 70% ethanol or isopropanol, or mild detergents. The weighing pan and balance base are made of stainless steel that is robust and chemically resistant, with the exception that it is not compatible with strong acids. Acetone should not be used, even for highly sticky substances, as it is not compatible with plastic handles, glued parts or the screen.

Can I connect my gold scale to our internal network?

JET gold scales have 3 interface ports — USB host, USB device and RS232 — and are easy to connect to an internal network via the built-in PC Direct function. In addition, JET gold scales offer Bluetooth connection via the optional Bluetooth adapter.

What factors can affect the accuracy of my gold measurements?

The accuracy of gold measurements can be influenced by several factors including environmental conditions (temperature and humidity), the presence of air bubbles in liquids during density measurements, and the calibration status of the scale. Ensure that your scale is calibrated regularly, and that the gold item is clean and at a consistent temperature with the surrounding environment for best results.

What is the best way to calibrate my gold scale?

To calibrate your gold scale, use certified calibration weights that are close to the maximum capacity of your scale. Follow the manufacturer’s instructions for calibration, which usually involves accessing the calibration mode on the scale and placing the calibration weights on the pan. Regular calibration is recommended to maintain accuracy, especially if the scale is used frequently or moved between locations.

Can I use my gold scale for other types of materials?

Yes, while our gold scales are optimized for precious metals, they can also be used for weighing other materials. However, keep in mind that different materials may require different weighing techniques or settings. Always ensure that the scale is set to the appropriate mode for the material being weighed to ensure accuracy.

What type of maintenance does my gold scale require?

Regular maintenance for your gold scale includes keeping it clean, checking for any mechanical issues, and ensuring it is calibrated. Clean the weighing pan and surrounding areas with a mild detergent and soft cloth to prevent contamination. Check for any signs of wear or damage and report issues to your service provider for repairs. Regular checks help to extend the lifespan of your scale and ensure consistent performance.