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We support and service your measurement equipment through its entire life-cycle, from installation to preventive maintenance and calibration to equipment repair.

What scale readability do I need for weighing diamonds?

In general, diamonds are weighed in carats to 3 decimal places so the readability required is 0.001 ct. For very small diamonds, METTLER TOLEDO also offers balances with a carat readability of 4 or even 5 decimal places.

Is scale calibration needed when weighing diamonds?

When weighing diamonds, periodic calibration is necessary to ensure ongoing accurate and reliable results. Calibrating your diamond weighing instrument will ensure that it reaches standards such as ISO, GMP/GMP, IFS and BRC. Documented calibration procedures verify the quality of measurements, and should be performed regularly throughout the balance’s lifetime. Calibration should not be confused with adjustment and must be repeated after adjustment/repairs.

How do I clean my diamond scale?

METTLER TOLEDO diamond scales are made from high-quality, chemically resistant materials and can therefore be cleaned with a commercially available, mild cleaning agent and a damp cloth or soft paper tissue. Use common cleaning agents such as 70% ethanol or isopropanol, or mild detergents. The weighing pan and balance base are made of stainless steel that is robust and chemically resistant, with the exception that it is not compatible with strong acids. Acetone should not be used, even for highly sticky substances, as it is not compatible with plastic handles, glued parts or the screen.

For more information on cleaning your carat scale, download our free cleaning guide.

Can I connect my carat scale to our internal network?

JET carat scales have 3 interface ports — USB host, USB device and RS232 — and are easy to connect to an internal network via the built-in PC Direct function. In addition, JET carat scales offer Bluetooth connection via the optional Bluetooth adapter.

Can I use my diamond scale for other gemstones?

Yes, METTLER TOLEDO diamond scales are versatile and can be used for weighing other gemstones as well. However, ensure that the readability and capacity match the requirements for the specific gemstones you are weighing.

What should I do if my diamond scale displays an error message?

If your diamond scale shows an error message, first consult the user manual for troubleshooting tips. Common solutions include checking for obstructions on the scale, ensuring it is properly adjusted, or resetting the device. If the issue persists, contact METTLER TOLEDO customer support for assistance.

How often should I perform maintenance on my diamond scale?

Regular maintenance is recommended to ensure optimal performance of your diamond scale. It is advisable to perform adjustment before each use, clean the scale after every use, and conduct a comprehensive maintenance and calibration check at least once a year to ensure that all components are functioning correctly.

Are METTLER TOLEDO diamond scales compliant with industry regulations?

Yes, METTLER TOLEDO diamond scales are designed to meet various industry regulations and standards. This ensures that the scales meet high-quality measurement requirements, making them suitable for professional use in jewelry and gemology applications.

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