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LabX Software Services
Services Tailored to Your Needs
LabX® is a unified software platform designed to manage multiple METTLER TOLEDO laboratory instruments, their workflows and the data they produce. LabX increases efficiency, reliability and security of your laboratory tasks. Software Care contracts ensure you always get the latest updates and upgrades as well as access to fast and professional support. On-Demand services include installation, training, validation, workflow development and consultation whenever you need it.
Software Care Service Contracts
Updates for Consistant Performance and Regulatory Compliance
Software Care contracts provide you with immediate access to any new LabX software version within the purchased license deck, electronically or through a professional. Make sure your software is updated and you profit from the latest releases and innovations to ensure constant performance and regulatory compliance.
Software Care – Contracts for Your Needs
Services Included
SoftwareCare
Standard
Standard
SoftwareCare Comprehensive
Software Evolution – Updates and Upgrades Notification of and access to new software releases within the purchased license deck:
- Improved system reliability and uptime
- Compliance with changing regulations and standards
- Enhanced functionality for more efficient operation
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Deploy Software Remotely Electronic deployment of new software releases:
- Scheduled, controlled and efficient software distribution process
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Support Software Remotely Technical assistance via remote methods (telephone, email and chat):
- Fast and efficient support for setup and operational questions
- Minimal interruption of normal business processes
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Deploy Software On-site Professional software updates and configuration by factory trained technicians. Testing of proper system operations to confirm reliable operation:
- Professional deployment and initiation of new software releases
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Repair Software On-site On-site support to for setup and operational questions. User familiarization with new functionality:
- Ensured software and system operation
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*Software services are not available in all regions.
Please contact your METTLER TOLEDO sales representative for more information.
Please contact your METTLER TOLEDO sales representative for more information.
Software Care Services
Software Care includes Remote Support, Software Evolution updates and Software Deployment. These bundled services provide assurance that your METTLER TOLEDO software always functions at peak performance.
Security Guaranteed
These services complement your existing policies and network infrastructure so that you stay in full control over data and security throughout your enterprise. If preferred, you can choose to deploy updates yourself.
Total Visibility
Software Care is defined by a Software Support Agreement (SSA), End User License Agreement (EULA) and Service Level Agreement (SLA) designed to meet your needs and give you complete visibility and control.