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Remote Services & Software
Improved Operational Uptime
Experience shows that the vast majority of all service situations can now be resolved quickly without an on-site visit, either by telephone, e-mail or secure network connection. Retailers who make use of METTLER TOLEDO’s SoftwareCare benefit from higher operational uptime of their equipment.
METTLER TOLEDO Software Care Offering
Coverage*
SoftwareCare
Standard
Standard
SoftwareCare Comprehensive
Remote Support
- Provides support and technical assistance via remote methods such as telephone, email, chat and remote connection tools
- Fast and efficient for set-up and operational issues
- Quick response and resolution times
- Minimizes disturbance of normal business processes
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Software Evolution - Updates and Upgrades
- Notification and access for new software releases
- Improves software and system reliability and uptime
- Compliance with changing regulations and standards
- Enhancements to functionality for more efficient operations
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Software Deploy Remotely
- Scheduled, controlled and efficient electronic distribution of updated software
- Timely and cost-effective software deployment
- Ensures that software updates are quickly leveraged
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Software Deploy Onsite
- Professional software updates and setup by factory-trained technicians
- Service Engineer testing of system operation to confirm reliable operation
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Repair OnSite
- Hands-on support to ensure proper software and system operation
- Supervisor and user familiarlization with new functionality
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*Software services are not available in all regions.
Please contact your METTLER TOLEDO sales representative for more information.
Please contact your METTLER TOLEDO sales representative for more information.
Software is one of the most important components of an efficient weighing system. METTLER TOLEDO supports you with a number of flexible and user-friendly software solutions for price and item management, scale management, and shopper marketing needs. Get more information and Request Software Care quote.
Software Care Services
Software Care includes Remote Support, Software Evolution updates and Software Deployment. These bundled services provide assurance that your METTLER TOLEDO software always functions at peak performance.
Security Guaranteed
These services compliment your existing policies and network infrastructure so that you stay in full control over data and security throughout your enterprise. If preferred, you can choose to deploy updates yourself.
Total Visibility
Software Care is defined by a Software Support Agreement (SSA), End User License Agreement (EULA) and Service Level Agreement (SLA) designed to meet your needs and give you complete visibility and control.