Software Care contracts ensure you always get the latest software updates and upgrades as well as access to fast and professional support. On-Demand services include installation, training, validation, workflow development and consultation whenever you need it.
Software Care – Contract for Your Needs
- Improves software, system reliability and uptime
- Compliance with changing regulations and standards
- Enhancements to functionality for more efficient operations
- Professional set-up ensuring full performance from day one
- Service engineer operation tests to confirm reliable operation
- Supervisor and user familiarization with new functionality
- Fast and efficient help for set-up or operational issues
- Quick response and resolution times
- Minimizes disturbance of normal business processes
Please contact your METTLER TOLEDO sales representative for more information.
Software Care Services
Software Care includes Remote Support, Software Evolution updates and Software Deployment. These bundled services provide assurance that your METTLER TOLEDO software always functions at peak performance.
These services complement your existing policies and network infrastructure so that you stay in full control over data and security throughout your enterprise. If preferred, you can choose to deploy updates yourself.
Software Care is defined by a Software Support Agreement (SSA), End User License Agreement (EULA) and Service Level Agreement (SLA) designed to meet your needs and give you complete visibility and control.