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Service Packages, Care Packages, Extended Care

Measurement and inspection devices are essential for optimal operations, from research to manufacturing. Accuracy and reliability are key to running processes efficiently, while uptime and performance help improve your productivity. As your dedicated service partner, we support you by minimizing the impact of daily wear and tear on your device's performance.

A METTLER TOLEDO service package, also known as a Care Package, is the key to keeping your systems running like clockwork. Meticulously crafted to cater to your industry's specific needs, Care Packages come with a myriad of benefits: preventive maintenance, replacement parts, and flexible support options. Your path to excellence starts here.

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METTLER TOLEDO service packages
Care Packages, Service Contracts, Extended Care

The METTLER TOLEDO Service Difference

Operational Testing
Preferential Service
Repair Labor
Spare Parts
Remote Support

Experience the Difference with METTLER TOLEDO Service Packages

Uninterrupted Business OperationsFull Transparency and DocumentationBudget ControlSimplified Vendor ManagementProfessional Expertise
Minimize the risk of unexpected downtime thanks to the preventive maintenance activities included in our service packages. Priority response times and remote support help to get you back online faster in the case of a breakdown.Gain full control of your assets with detailed condition and performance reports. By scheduling maintenance activities when they are most effective, you can introduce more reliability and productivity into your operations.Manage your maintenance and repair costs with a proactive service package. Depending on the contract level, labor costs are discounted or entirely covered.Reduce vendor management complexity by choosing METTLER TOLEDO as your trusted service partner. This means less administrative work and hassle handling individual invoices.Entrust your devices to our factory-trained service technicians. With professional expertise, original manufacturer service tools, access to original spare parts, and worry-free contract support, your systems will operate at their best every day.

Service Packages for Every Budget

We understand that your journey with us doesn't end with the delivery of a device. To help you protect your investment, we offer a range of service packages throughout the lifecycle of your equipment. Our Service Packages are like layers of security, each with an incremental scope of coverage. Our service level agreements (SLAs) outline the terms for labor, travel, spare parts, and response times, so you can budget confidently and fit the coverage to your business needs.
Labor discounted

BasicCare

Our entry-level contract ensures continued uptime and performance. Labor costs are discounted in the case of a repair.

Advantages

1
Reduced risk of downtime
2
Labor costs discounted
Labor covered

StandardCare

This contract offers faster response times, extended hours of availability, access to our technical hotline, and remote support. Labor costs associated with repair incidents are covered.

Advantages

1
Priority scheduling
2
Priority access to technical hotline
3
Labor costs covered
Popular
Labor and parts covered

ComprehensiveCare

This contract offers full budget control, as labor costs and replacement parts are entirely covered in the case of a repair.

Advantages

1
Priority scheduling
2
Priority access to technical hotline
3
Operational testing
4
Labor and spare parts costs covered
24-month warranty

ExtendedCare

Our warranty extension contract provides 24 months of full budget control following the installation, including two preventive maintenance visits. Travel expenses, labor, and replacement part costs are covered.

Advantages

1
Priority scheduling
2
Labor, spare parts, and travel costs covered for 24 months following installation

Unexpected costs from urgent repairs can be costly and time-consuming. Our prepaid service contracts help you avoid them.

  • Our field service technicians proactively service your devices to prevent downtime and breakdowns.
  • We have tiered contracts to meet your industry's operational risks and budget control requirements.
  • All contracts include preventive maintenance, inspections, tests, and preferential scheduling.

  

Software Care Solutions

LabX Software

Read more about Software Care for laboratory balances

Product Inspection Equipment

Read more about Sofware Care for product inspection equipment

Retail Weighing Scales

Read more about Software Care for retail weighing scales

Industrial Weighing Scales and Systems

Read more about Software Care for industrial scales

Free Resources


Why a Service Program Matters

Why a Service Program Matters

Productivity, Profitability, and More

Service Contracts Brochure

Product Inspection Service Contracts for Maximum System Performance

Ongoing compliance, better performance and less downtime with METTLER TOLEDO Service

Service Delivered. Precisely.

Service Selection Made Simple – we provide you with the confidence to ensure Compliance, Quality Standards and Productivity for all your measurement equipment.

How do I reduce unplanned downtime?

Unplanned downtime can be costly and disruptive to your business. Here are some tips on how to reduce the risk of downtime:

  • Regular preventive maintenance can help identify and fix potential problems before they cause downtime.
  • Using high-quality parts can help extend the lifespan of your equipment and reduce the risk of breakdowns.
  • Make sure your staff is properly trained on how to operate and maintain your equipment.
  • In the event of a breakdown, have a contingency plan in place so that you can get back up and running quickly.
  • Use sensors and other monitoring devices to track the performance of your equipment and identify potential problems early on.
  • A proactive service contract with periodic checks is the single most effective way to reduce the risk of downtime. And in the event of a breakdown, you will enjoy preferential response times and rates for repairs.

What are the benefits of exending the warranty?

Our Extended Care service package provides peace of mind and ensures that your equipment is properly maintained and repaired. It includes:

  • 24 months of full cost control, which means that all travel expenses, labor, and spare parts are covered.
  • Priority access to our technical assistance hotline.
  • Two preventive maintenance visits with extensive inspection and testing.
  • Priority intervention on site, so you don't have to wait for the next available service time slot or send your equipment in for repair.

The Extended Care contract can help you:

  • Secure uptime and performance of your equipment.
  • Obtain the best performance for your measurements.
  • Provide your equipment optimal protection, right from the start.
  • Stay in full control of your costs.
  • Pay significantly less than a regular contract.

Can METTLER TOLEDO service all brands of measurement devices?

Our expert technicians will gladly service most brands of measurement and inspection devices. Our multi-brand expertise can help you to reduce complexity by dealing with a single service provider.

Our optimized Care Packages are only available for METTLER TOLEDO equipment, where we are able to offer the most value with easy access to original spare parts. For non-METTLER TOLEDO equipment, we can still support with a proactive maintenance and/or calibration plan.

The benefits of choosing METTLER TOLEDO Service for all measurement devices:

  • Expert service technicians trained and equipped by the manufacturer
  • Reduced complexity by dealing with a single provider
  • Expert field technicians equipped to service most brands

METTLER TOLEDO preventive maintenance

Preventive Maintenance

Scheduled care for optimal performance

METTLER TOLEDO calibration

Calibration, Verification and Certification

Ensure accuracy and compliance with regulations

Software Care Service Contracts - Product Inspection

Software Care

Keep Your Software Updated