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What are the pros and cons of the different repair options?

While both on-site and service depot repairs offer solutions for various devices, each approach comes with its own advantages.

On-Site Repairs

  • Ideal if minimizing downtime is critical.
  • No need for deinstallation and transportation to a service center.

Service Depot Repairs

  • A dedicated workspace in a controlled environment ensures optimal repair conditions.
  • Full cost transparency without any surprises.
  • Access to a larger spare parts inventory minimizes delays.

The best choice depends on your specific needs and priorities. Consider factors like urgency, device size and portability, and your ability to tolerate downtime.

What are the benefits of using original equipment manufacturer's (OEM) spare parts?

Using genuine spare parts offers several advantages:

  • Guaranteed compatibility
    Genuine parts are designed specifically for your METTLER TOLEDO equipment, ensuring proper fit and function.

  • Optimal performance
    Genuine parts maintain the original performance specifications of your devices.

  • Extended lifespan
    High-quality materials and rigorous testing ensure our parts last longer.

  • Compliance assurance
    Our parts meet relevant regulatory standards, supporting your continued compliance.

  • Peace of mind
    Knowing you're using original parts, including those directly from the manufacturer, provides confidence and reliability.

Where can I order genuine spare parts for my balance, scale, or inspection device?

You may purchase genuine spare parts and kits directly from a METTLER TOLEDO representative or an authorized distributor. Please contact us for assistance.

How can I find a repair service near me?

Depending on your location, you can request repair calls from METTLER TOLEDO Service or one of our authorized distributors. Contact us for information on our remote support options, potentially eliminating the need for an on-site visit.

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METTLER TOLEDO Upgrade and Refurbishment

Upgrade and Refurbishment

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