Your measurement equipment is the centerpiece of your quality system and you want to measure reliably and avoid the cost and inconveniences of inaccurate results.
You expect your measurements, processes and documentation to meet any standards and all internal and external requirements. METTLER TOLEDO SERVICE can help you to maintain consistent quality, increase profit and reduce inconsistencies.
| Requirement level | Low | Moderate | High |
Regulatory environment Degree of compliance with legal requirements as well as internal and external guidelines | ✔ | ✔✔ | ✔✔✔ |
Cost transparency Predictability of the annual maintenance and repair costs | $ | $$ | $$$ |
| MAINTENANCE PACKAGES | + CERTIFICATES | + CERTIFICATE ANNEXES | + GOOD WEIGHING PRACTICE™ |
ComprehensiveCareOn-site maintenance including a test report* as well as repair labor and spare parts - optionally with 7/24 Care $$$ | DAkkS Calibration Certificate ISO 17025 Globally harmonized Accuracy Calibration Certificate (ACC) with DAkkS accreditation according to ISO 17025 - optionally with customer-specific additions ✔ | GWP® Annex to DAkkS Assessment according to GWP® principles as to whether a weighing instrument is suitable for ist inteded use ✔ | GWP® (Re-)Verification Comprehensive risk-based assessment of whether a weighing instrument is suitable for its intended use, incl. recommendation of an appropriate test and maintenance plan with the tolerances and weights to be used ✔✔ |
StandardCareOn-site maintenance including a test report* as well as repair labor $$ | USP Minimum Weight and Ph. Eur. Certificate United States and European Pharmacopoeia (USP 41 & Ph. Eur. 2.1.7) compliant assessment of weighing instruments ✔✔✔ | GWP® Annex to DAkkS Assessment according to GWP® principles as to whether a weighing instrument is suitable for ist inteded use | GWP® (Re-)Verification Comprehensive risk-based assessment of whether a weighing instrument is suitable for its intended use, incl. recommendation of an appropriate test and maintenance plan with the tolerances and weights to be used ✔✔ |
BasicCareOn-site maintenance including a test report* as well as discounted repair labor $ | Equipment-specific Certificate Documentation of the calibration results of measuring instruments (other than scales) according to METTLER TOLEDO specifications | Moisture Annex to DAkkS Assessment of the measurement performance of the temperature component of moisture analyzers | GWP® (Re-)Verification Comprehensive risk-based assessment of whether a weighing instrument is suitable for its intended use, incl. recommendation of an appropriate test and maintenance plan with the tolerances and weights to be used ✔✔ |
*The basic test report will only be issued in case of absence of a certificate
Select one of the following application examples to see which service packages other customers use to optimally protect themselves against device failures, comply with legal requirements and consistently ensure high quality. Contact us and together we will put together the best service package for your company.
Find additional information in the explanations and examples below.
Discover our range of services along the product life cycle - customized service for all devices, industries and applications.
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Installation packages from METTLER TOLEDO are designed to ensure the success of your weighing solutions. Pair our industry leading products with expert services for the ultimate weighing performance.
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Examples and explanations of our most common certificates, certificate annexes and reports. Learn more about the innovations and your benefits.
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