Service Support

Fast response times. Minimal downtime. Expert support for all your weighing & measurement devices.

Whether you're facing an emergency, have an audit, or need technical guidance, we're here to help.

+44 116 234 0484

Call Service

Click here to connect with our support team or just give us a call

Remote Experts

Original Spare Parts and Tools

Fast Response Times

Accredited Competence

Global Network

Customer Portal: Manage Your Devices and Service Online

One secure login for device transparency, calibration certificates, and online service requests.

The METTLER TOLEDO Customer Portal is your free self-service platform. Track every installed device, download audit-ready documents, and request service in a few clicks — 24/7, from any location.

> Read more about Customer Portal

> Log In to Customer Portal

Full Device Overview

See all installed devices with last calibration dates, and filter by site, line, or user

Certificates and Audit Trail

Download calibration certificates and audit-relevant documents for a single device or a whole site.

Service Requests in One Click

Ask for a repair, calibration, or contract extension online and keep your equipment running.

Explore Document Library

Find manuals, data sheets, application notes, brochures, declarations of conformity, and quality certificates in the Document Library - free access.

Search your serial number to find your device and unlock full potential of Device Management. Login or Register and Request Access..

Access Document Library (no login required)

METTLER TOLEDO service person inspecting product

Request Service

If you need your equipment serviced on site or at one of our Service Repair Centers, send us your request.

METTLER TOLEDO service person wearing hardhat inspecting product

Request Information

If you need information about our services, our service contract offerings or how we can meet your needs, please send us your request.

If you’d like to speak with one of our service representatives, please call us at +44 116 234 0484

Frequently Asked Questions (FAQ) about Technical Support

Do I need a warranty to get support?

No. METTLER TOLEDO provides technical support to all customers, whether you purchased directly from us or through a distributor. Warranty coverage affects repair costs, not access to support.

Can I get support for equipment I bought used or from a third party?

Yes. We support all genuine METTLER TOLEDO equipment regardless of where you purchased it. Service fees apply based on warranty status.

What we support:

Equipment purchased used on the secondary market
Equipment acquired through third-party sellers or brokers
Equipment transferred from another facility or company
Inherited equipment when acquiring another business
Equipment purchased through distribution partners

What information should I have ready when contacting support?

Having the right information speeds up diagnosis and resolution. Essential Information includes:

1. Model Number

Where to find it: Label on back or bottom of equipment, also on original packaging
Example format: "XPE205" or "SevenCompact pH/Ion S213"
Why it matters: Different models have different troubleshooting procedures and parts

2. Serial Number

Where to find it: Same label as model number, typically 8-12 digits
Example format: "1234567890" or "B123456789"
Why it matters: Tells us the exact manufacturing date, software version, and service history

3. Detailed Issue Description

Be specific: Not just "it's not working " but "displays E03 error when trying to tare
Include symptoms: What exactly happens? What doesn't happen that should?
Error codes or messages: Write down the exact code. Even obscure numbers help

4. When It Started

Timeline: Did it happen suddenly or gradually worsen?
Trigger events: Any recent changes? Software update? Moved location? New user?
Frequency: Constant issue or intermittent?

Do you offer support in languages other than English?

Yes. METTLER TOLEDO provides multilingual technical support to serve our global customer base.

How to Access Language Support

By Phone:

Call +44 116 234 0484
When prompted, select your preferred language or ask the operator to connect you with a speaker of your language

By Web Form:

Submit your service request in your preferred language

A trustworthy service partner for your equipment

METTLER TOLEDO aim to meet your specific service needs. We offer a wide array of services, including a comprehensive weighing service portfolio, laboratory balance services, industrial scales service, equipment support and other measuring equipment services. You can request service support directly on our service support page and on any other service pages on mt.com.

Let us be your trusted advisor and provide the necessary service balance between environment requirements and your production needs.

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