Contacting the Ombudsman (Whistleblowing)

September 29, 2023

At METTLER TOLEDO, we value integrity, transparency, and accountability. We are committed to fostering a culture of ethics and compliance, and we require all employees to speak up if they witness wrongdoing or suspect wrongdoing within our organization. Channels are also available for contractors, vendors, and other stakeholders to speak up if they have concerns or have witnessed wrongdoing. Employees and other stakeholders may contact our Ombudsman or the Board of Directors, via the Presiding Director, through various channels, including with the option to report matters on a confidential and/or anonymous basis.

Stakeholders may submit reports concerning any misconduct, including violations of laws, regulations, and ethical misconduct (see Employees are required to report suspected violations of laws, rules, regulations, the METTLER TOLEDO Code of Conduct, and internal company guidelines and policies. See the Code of Conduct for additional details. Reportable Matters, as defined by internal guidelines, are immediately escalated to senior management and the Board of Directors, as appropriate. The Board of Directors oversees reports of wrongdoing, with the Head of Internal Audit and Group General Counsel exercising day-to-day responsibility.

METTLER TOLEDO maintains confidentiality with respect to all reports, disclosing information associated with a report only when it is appropriate for investigative and resolution purposes. When information concerning a report is disclosed, it is only disclosed to persons necessary to the investigation or resolution process.

METTLER TOLEDO does not permit retaliation for reports made in good faith.

Processing of Personal Information

At METTLER TOLEDO we are committed to protecting the privacy of employees and stakeholders and ensuring the confidentiality of information shared through our reporting channels.

The METTLER TOLEDO Privacy Policy available at, the Employee Privacy Notice available to employees on our Intranet, and the terms of employment contracts where relevant, supplement the information provided here.

Anonymous reports
: if a report is made on an anonymous basis, we will not collect any personally identifiable information.

Identified reports
: If contact information is provided voluntarily while making a report, we may collect and process the following personal data:

  • Personal details including first name, last name, personal ID / business ID, title.
  • Contact details including email address and phone number.
  • Any other information voluntarily disclosed in the report.

We will use the provided personal data solely for the purposes of investigating and resolving the reported issue, maintaining communication with the employee or other stakeholders, and ensuring compliance with applicable laws and regulations. Furthermore, in the context of responding to an incident of wrongdoing, the personal data may be used for disciplinary and grievance procedures, including investigations and appeals.

We treat as confidential all reports and personal data shared through our reporting channels. Access to the personal data is restricted to individuals within the organization directly involved in the investigation and resolution process. Within the course of the reporting process external service providers may get limited access to the personal data when it is necessary for them to perform tasks in relation to management of the reporting channel and due diligence.

Some of these service providers may be located in the United States and are considered to provide an adequate level of protection according to the EEA standards. In addition, with regards to data transfers to non-EEA countries, we have established adequate processes such as applying Standard Contractual Clauses adopted by the European Commission and performing transfer risk assessments.

We will retain personal data related to reports for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements.

We have implemented technical and operational security measures designed to protect personal data from loss, misuse, alteration, or destruction.

As an individual making a report through our reporting channels, you have certain rights regarding your personal data, including:

  • The right to access and obtain a copy of your personal data held by us.
  • The right to rectify any inaccuracies in your personal data.
  • The right to request erasure of your personal data under certain circumstances.
  • The right to restrict or object to the processing of your personal data.
  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights or if you have any questions or concerns about the processing of your personal data related to a submission to the Ombudsman, please contact the Ombudsman.

We may update this policy. Please check our website for changes.

By using our reporting channels, you confirm your acknowledgement of this Privacy Policy. 

External Channels of Communication

In addition to our internal reporting options, we recognize and respect individuals’ right to use external channels of communication. Employees and others have the option to report concerns to competent local whistleblowing protection authorities or agencies, if any, and to those in the European Union in compliance with the EU Whistleblowing protection laws.