Software Care contracts ensure you always get the latest software updates and upgrades as well as access to fast and professional support. On-Demand services include installation, training, validation, workflow development and consultation whenever you need it.
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Software Services
Tailored to Your Needs
Software Care Service Contracts
For Consistent Performance and Regulatory Compliance
Software Care contracts provide you with immediate access to any new Product Inspection software version within the purchased license deck. Make sure your software is updated and you profit from the latest releases and innovations to ensure consistent performance and regulatory compliance.
Software Care – Contract for Your Needs
Contract Coverage
Advantages
Software Evolution – Updates and Upgrades Notification and access for new software releases.
- Improves software, system reliability and uptime
- Compliance with changing regulations and standards
- Enhancements to functionality for more efficient operations
On-site Software Deployment Set-up and professional software updates by factory-trained technicians.
- Professional set-up ensuring full performance from day one
- Service engineer operation tests to confirm reliable operation
Repair on Site Hands-on support to ensure fully functional software and system operation.
- Supervisor and user familiarization with new functionality
Remote Support Provides technical assistance via remote methods such as telephone, email and chat, as well as remote connection tools.
- Fast and efficient help for set-up or operational issues
- Quick response and resolution times
- Minimizes disturbance of normal business processes
*Software services are not available in all regions.
Please contact your METTLER TOLEDO sales representative for more information.
Please contact your METTLER TOLEDO sales representative for more information.
Software Care Services
Software Care includes Remote Support, Software Evolution updates and Software Deployment. These bundled services provide assurance that your METTLER TOLEDO software always functions at peak performance.
Security Guaranteed
These services complement your existing policies and network infrastructure so that you stay in full control over data and security throughout your enterprise. If preferred, you can choose to deploy updates yourself.
Total Visibility
Software Care is defined by a Software Support Agreement (SSA), End User License Agreement (EULA) and Service Level Agreement (SLA) designed to meet your needs and give you complete visibility and control.