Mettler-Toledo International Inc. Privacy Policy - METTLER TOLEDO

Mettler-Toledo International Inc. Privacy Policy

 

Mettler Toledo International Inc. and its affiliates ("METTLER TOLEDO") take data protection seriously. We are committed to being transparent about how we collect and use personal data and to meeting our obligations.

This Privacy Policy describes the type of information that METTLER TOLEDO collects from you and other users of this internet site (www.mt.com) (the "Site"), what METTLER TOLEDO does with the information collected from or provided by you, and how you can update and control the use of information you provide. This Privacy Policy applies regardless of whether you access or use this Site via a computer, mobile device or other platform. This Privacy Policy also applies to personal information we obtain through email communications, our online channels (including other websites, online shops, mobile applications, and social media websites that reference this Privacy Policy, here "MT Online Channels") and to personal information you provide us offline, e.g. at trade shows or sales exhibitions, when you place an order over the phone, or when you contact our customer service. 

This Privacy Policy does not apply to personal information obtained through our Careers portal, which is subject to the Mettler-Toledo Recruitment Privacy Notice available here.

Use of this Site and the matters addressed by the Privacy Policy are subject to the Mettler-Toledo International Inc. Terms and Conditions of Use (the "Terms and Conditions") available here.

METTLER TOLEDO operates this Site and MT Online Channels for business, professional, and academic visitors and their organizations. Portions of this Site and MT Online Channels are available to all users; access to certain portions is restricted to users who register or otherwise qualify for such access. This Site and MT Online Channels are not intended for general public consumers.

METTLER TOLEDO manages different privacy policies, notices, and terms and conditions to comply with the laws and regulations of different countries. While our Site attempts to supply the most relevant default policies for your use based on the country location of your IP address, it is not possible for the Site to always accurately identify and select the policies that apply to you. You may find and review all of the METTLER TOLEDO legal terms relevant to your use of the Site by visiting our legal portal at https://www.mt.com/legal and then selecting your current country location from the drop-down menu at the top of the page.

1. What Information Do We Collect And How Do We Collect It?

(i) Information Provided By You

METTLER TOLEDO receives and stores information that you provide through the Site or the MT Online Channels. You provide information to METTLER TOLEDO when you undertake actions such as: search the Site, contribute submissions, establish an account, buy a product, post a message, participate in a forum or questionnaire, or communicate with customer service. 

As a result of these actions, you might supply METTLER TOLEDO with information such as: 

  • contact information, such as your full name, company name, company address, phone numbers, fax numbers, and email address;
  • information used to create an online account (e.g. username, password); 
  • your profession; your (professional) fields of interests; employer; professional licensing information and credentials; fulfillment of continuing education requirements;  
  • payment data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers, and other related billing information, such as account numbers;
  • further information obtained in relation to a project or contractual relationship with METTLER TOLEDO, such as persons to whom purchases have been shipped, including address and phone number;
  • the content of emails you have sent to METTLER TOLEDO and of other messages posted by you on MT Online Channels;
  • non-personal information on the company you work for or with which you have a relationship, such as its industry, sector, location, purchase and customer history, etc.

(ii) Information Obtained Via Cookies Or Other Technical Means

Certain information is automatically received and stored whenever you interact with METTLER TOLEDO and/or the Site or MT Online Channels. 

The Site and MT Online Channels may use "cookies," "web beacons," and comparable technologies to obtain information when a web browser accesses the Site. A detailed description of the cookies used by METTLER TOLEDO and the purposes for which they are used can be found here

Under certain circumstances (e.g. if provided by mandatory law), you may be requested to consent to the use of cookies for information collection purposes and/or offered the possibility to oppose to the future use of these. Further information is provided here. You are aware that, when opposing to the use of cookies or similar technologies, METTLER TOLEDO may not be able to provide you with a personalized experience at the Site if METTLER TOLEDO cannot identify you, and /or you may not be able to take advantage of some of the Site’s features or contents.

Information we may receive includes:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, geo-location, browser plug-in types and versions, or operating system and platform.
  • Non-personal details about your Site interactions on the Site or MT Online Channels, including the full Uniform Resource Locators (URLs), clickstream to, through, and from the Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

The Site and certain emails may contain web beacons (small transparent embedded images or objects, also known as clear gifs, pixel tags, and single-pixel gifs), that send back information from the email recipient like an 'Open' or 'Click', that permit us, for example, to count website page visitors or email readers, to identify possible user interests, or to compile other similar statistics such as recording Site content popularity, or verifying system and server integrity. 

(iii) Information Obtained From Business Partners

METTLER TOLEDO works closely with other businesses, including business partners such as distributors, suppliers, and service providers in order to offer products and services on a global scale ("Business Partners"). In some cases, these Business Partners may offer products and services to you, via the Site or otherwise. In other cases, METTLER TOLEDO provides services or sells products jointly with its Business Partners. METTLER TOLEDO may receive information from its Business Partners on customers or potential customers and may use or combine information for the purposes set forth below, and, if so agreed with the Business Partner, for co-marketing activities or for sending promotional offers or direct marketing on behalf of such Business Partner.

(iv) Information Obtained From Third Parties Or Publicly Available Sources

We may receive information about you from publicly and commercially available sources, such as public databases, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties including, for example, Business Partners (as indicated below), sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators. 

2. How Do We Use Your Information?

(i) For What Purposes Do We Use Your Information?

METTLER TOLEDO may use the information collected about you for the following purposes: 

  • to process, evaluate and respond to your inquiries or requests;
  • to initiate, perform, and manage contractual relationships, e.g. by accepting and processing orders, performing transactions, processing payments, accounting, auditing and billing, arranging shipments and deliveries, and providing repairs and support services;
  • to provide and sell, directly or indirectly via partners, products and services to end customers; to support, via various supporting services, e.g. direct shipment, marketing support and other supporting services, the commercial activities of our partners;
  • to communicate with you about products, services, events, surveys, and promotions, e.g. by notifying you about changes in our services or by sending you marketing communications;
  • to provide persons we interacted with in the context of the sale of a product or service with information and direct marketing materials about similar goods and services we offer; 
  • to create, administer and communicate with you about and in the framework of your account (including purchases, payment, document management, information, including marketing communications in line with your preferences);
  • to improve, enhance, or expand the products, services and MT Online Channels offered by METTLER TOLEDO (for example, to provide better information, products, and special offers);
  • to ensure that content from our Site and MT Online Channels is presented in the most effective manner for you and for your computer or other device used to access our Site; 
  • to tailor the content that we display to you; to personalize and continually improve the Site and MT Online Channels and the services it provides to you;
  • to make suggestions and recommendations to you and other users of our Site about goods or services that are of interest to you or them; 
  • to allow you to participate in interactive features of our service, when you choose to do so; 
  • for system administration and to report aggregated statistical information about browsing patterns and actions which does not identify any individual; 
  • to administer our Site and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical, and survey purposes, including to determine and manage the effectiveness of our advertising and marketing; 
  • to verify your identity to ensure security for the other purposes listed here;
  • to maintain and protect the security of our products, services, and MT Online Channels, to prevent and detect security threats, fraud, or other criminal or malicious activities;
  • to ensure compliance with our legal obligations (such as record keeping as required by country specific regulations) and due diligence (to prevent white-collar or money laundering crimes), and METTLER TOLEDO policies or industry standards; 
  • to carry out contract enforcement, dispute resolutions, and to initiate or protect against legal claims; and/or
  • to fulfill the purpose for which you provided the data or that we disclosed when you provided the data.

We may use non-personal data for any business purpose.

(ii) We May Combine Information

We may combine information received from various sources. We may use this information and the combined information for the purposes set out above. E.g. we may:

  • obtain information about you from other sources and add this information to your account information. 
  • compare our customer list to lists received from other companies and use such lists to supplement our own information. 
  • obtain updated delivery and address information from shippers or other sources so that we can correct our records and deliver purchases and communications more easily. 
  • receive information or reports from third parties that provide information obtained from or about existing or potential clients, customers, partners, or users of the Site.

If we combine or connect non-personal or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

(iii) Automated Processing

We use automated processing (profiling) to present you with the content that might be more relevant for you, in your language and your region of the world. 

In order to do so, we process the following information: 

  • Profiling on company/site characteristics: country, postal address, industry, application, product, company name, number of employees (all to predict potential interest)
  • Profiling on contact level: country & language (ensure we send material that is understandable); job/title workplace and job title hierarchy (to help predict personal preferences); application/product (to help ensure to send relevant material); website visit, email opens/clicks, and survey submits (to help predict level of interest).

(iv) Automated Decision Making 

We do not use any data for automated decision making.

3. With Whom Do We Share Your Information?

(i) Disclosure Of Information Within The METTLER TOLEDO Group

METTLER TOLEDO may share personal data with other affiliates within the METTLER TOLEDO Group, if and to the extent necessary for the purposes mentioned above.

(ii) Disclosure Of Information To Business Partners

METTLER TOLEDO may share information with its Business Partners as necessary to offer products or services, respond to requests, provide customer services, and communicate about our products and services. 

In addition, METTLER TOLEDO may provide Business Partners and/or third parties with aggregate statistics and non-identifying information about its contacts and/or users of the Site and of other MT Online Channels, trends, transactions, or other activities. 

(iii) Disclosure Of Information To Third Party Service Providers

We may share certain information with third party service providers we engage to perform services for us or on our behalf, such as IT maintenance and support services (including ticketing), payment processing, marketing assistance, data analysis and data cleansing services, telemarketing services, order fulfillment, postal, mailing and package delivery services, logistics, delivery of customer services, etc. These service providers are contractually bound to act in compliance with applicable laws and restricted from using or disclosing information, except as necessary to perform the services or comply with legal requirements.

(iv) Disclosure Of Information In The Course Of Business Transfers

As METTLER TOLEDO continues to develop its business, the Site and MT Online Channels, it is possible that METTLER TOLEDO may sell or buy other companies or assets. In such transactions, customer information generally is one of the transferred business assets. As such, customer information may be disclosed. In addition, in the event another company or individual acquires substantially all of METTLER TOLEDO’s assets, your information would be an asset transferred to such acquiring company or individual, making disclosure necessary.

(v) Disclosure Of Information To Protect The Company And Others

METTLER TOLEDO may exchange information with other companies and organizations to protect against fraud and reduce credit risks. In addition, METTLER TOLEDO may release account and other personal information when it reasonably believes that the release of such information is necessary to: (a) comply with the law, (b) enforce or apply the Site Terms and Conditions or other agreements, (c) protect the rights, property, or safety of METTLER TOLEDO and its affiliates, or (d) protect the rights, property, or safety of the owner of such data and/or others.

To the extent permitted by law, METTLER TOLEDO may transfer personal data to courts, law enforcement, regulatory authorities, or attorneys to comply with legal obligations or in respect to the exercise or defense of legal claims.

(vi) Control And Transfer Of Information

The services on the Site are operated and controlled by us from Switzerland. 

Our local sales organizations control the information of customers and other known contacts in their country. Your information may be processed and stored in any country where we have facilities or in which we engage service providers as described above. 

If you are located in the European Economic Area ("EEA"), some of the non-EEA countries are recognized as providing an adequate level of protection according to the EEA standards (for more information see here). With regards to transfers to other countries, we established adequate processes to ensure compliance with EU data protection standards and protect your information such as applying Standard Contractual Clauses adopted by the European Commission (for more information see here) or partnering with recipients certified under the Privacy Shield or with Binding Corporate Rules. 

(vii) Other Sites/Links

The Site and our Online Channels may contain links to other websites that we do not control or maintain. METTLER TOLEDO is not responsible for the contents or privacy practices employed by such other websites. We recommend that you read the privacy statements of all third party websites before submitting any personally identifiable information through these websites.

(viii) Third Party Advertising

We may use third party advertising companies to serve advertisements regarding products and services that may be of interest to you when you access and use the services and other websites or online services, based on information relating to your access to and use of the services and other websites or online services on any of your devices, as well as on information received from third parties.

Other companies that advertise on or link to the Site, or whose functionality we use on the Site, may use cookies or collect other information about you when you go to our Site. METTLER TOLEDO does not control the collection or use of information by these companies. A detailed description of the cookies used by such third parties and the purposes for which they are used can be found here.

(ix) Non-Personal Data

We may share non-personal data without restriction.

4. How Do We Keep Your Information Secure?  

We take data security seriously. We have implemented reasonable and appropriate technical and operational security measures to protect against the loss, misuse, alteration, or destruction of the information under our control. 

Only authorized personnel of METTLER TOLEDO and of our third party service providers are provided access to personal data and such access is granted only to persons who need to have it to perform their tasks. These employees and third party service providers are bound by confidentiality obligations. Our website protocol is secured (https) and personal data transfers are secured with 128-bit SSL encryption.

METTLER TOLEDO will protect credit card and/or other account information when confirming purchase orders. METTLER TOLEDO may, however, transmit the entire credit card and/or account number to the appropriate credit card company or financial institution in order to process the order.

It is important for you to protect against unauthorized access to your passwords and computer. You should be sure to sign off when you are finished using a shared computer.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. METTLER TOLEDO cannot guarantee that personal information will be protected against unauthorized access or misuse and METTLER TOLEDO does not accept any liability for the improper actions of unauthorized third parties.

5. For How Long Do We Keep Your Information?

METTLER TOLEDO will retain your personal information for as long as necessary or permitted in the light of the purpose(s) for which it was obtained. The criteria to determine our retention periods include (i) for as long as we have an ongoing relationship with you (e.g. delivery of products or services, an online account, receiving our newsletters), (ii) for as long as we have (potential) obligations towards you, or you towards us; (iii) as required by legal obligations we are subject to (e.g. accounting, tax, and other regulations); (iv) as advisable in the light of our legal position (e.g. in regard of applicable statutes of limitations, litigation, regulatory investigations, etc.); (v) as appropriate to fulfill our business needs or protect our business interests; or (vi) as otherwise stated to you when your personal information is collected.

6. Information, Correction And Deletion / Contact Us

To the extent provided by applicable data protection laws, you may have the right to (i) request access to certain personal data we hold about you and correct or update it; (ii) obtain a copy of the personal data you provided to us or request us to transmit such data to another recipient; (iii) restrict or object to the automated processing of your personal data or of other processing of your personal data on legitimate grounds relating to your particular situation, or demand that your personal data be deleted, if it is no longer relevant or justifiable that we keep it; or (iv) withdraw your consent at any time if you have granted us explicit consent to process your personal data for a particular purpose.  

If you have a My MT.com MT account, you may access, correct or delete your account information in your account.

If you have no account and would like to make a request to access, review, or correct the personal data we hold about you, please fill out the online form here. You may opt out from direct marketing emails by clicking the "unsubscribe" link included in all our marketing emails. You may also anytime free of charge request to opt-out from direct marketing communications or exercise any other data subject right available to you under the applicable data protection laws, by contacting us.

Should you have questions or concerns relating to this Site or the use of your personal information hereunder, please contact webmaster@mt.com. Several local METTLER TOLEDO companies have appointed a local data protection officer. More information is provided here. Depending on your location, you may have the right to file a complaint with a competent data protection supervisory authority if you are not satisfied with our response.    

7. You Can Choose Not To Provide Information, Or To Provide Information Anonymously Or Using A Pseudonym

You may choose not to provide information to METTLER TOLEDO, though that might prevent you from making a purchase or taking advantage of some features of the Site or our Online Channels. Also, you may choose to provide information to METTLER TOLEDO anonymously or using a pseudonym, provided it is lawful and practicable to do so. METTLER TOLEDO will try to accommodate a request for anonymity if possible. However METTLER TOLEDO may not be able to provide you with a personalized service if METTLER TOLEDO cannot identify you.

You can add or update certain account information as described in Section 6 above. When you update information, METTLER TOLEDO may keep for its records a copy of the prior version(s) of your account information for verification purposes.

8. The Site And MT Online Channels Are Not Intended For Children.

The Site, MT Online Channels, and the products, services, and information presented there are not intended for children. If you are under the age of 16, you should not use the Site and the MT Online Channels. We do not knowingly collect personally identifiable information from children under the age of 13.

9. Updates To This Privacy Policy

This Privacy Policy and the Terms and Conditions may be updated periodically to reflect changes in our (online) information practices. METTLER TOLEDO's use of information is subject to the Privacy Policy in effect at the time of use. You are advised check the Site frequently to see recent changes. 

10. There Are Special Provisions Governing Individuals Or Organizations In Australia.

In the course of its business activities, METTLER TOLEDO will collect, hold, use, and disclose personal information in accordance with this Privacy Policy and its obligations under the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth). 

If you reside in Australia, you acknowledge and agree that METTLER TOLEDO may collect, use, disclose, and transfer your personal data as described in this Privacy Policy and amendments hereto. You further acknowledge and expressly agree that METTLER TOLEDO may disclose your personal information to an overseas third party such as overseas facilities or contractors to process or back-up information or to provide other services. METTLER TOLEDO may also store your personal information on servers based overseas.

Before disclosing your personal information to an overseas third party, METTLER TOLEDO will first take reasonable steps to ensure that the overseas recipient of the personal information:

  1. does not breach the APPs in relation to your personal information; or
  2. is subject to a law, or binding scheme, that has the effect of protecting your personal information in a way that is substantially similar to the way in which the APPs protect the information.

Version December 2019

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Mettler-Toledo International Inc. Privacy Policy for California Consumers

This Privacy Policy for California Consumers ("Privacy Policy") supplements the information contained in Mettler-Toledo International, Inc.'s (“METTLER TOLEDO”, “we”, “us”) General Privacy Policy and applies to any consumers residing in the State of California ("consumers" or "you") who visit our website located at www.mt.com (the “Site”). This Privacy Policy also applies to personal information we obtain from California consumers, if any, through email communications, our online channels (including other websites, online shops, mobile applications, and social media websites that reference this Privacy Policy, here ("MT Online Channels") and to personal information you provide us offline, e.g. at trade shows or sales exhibitions, when you place an order over the phone, or when you contact our customer service. This Privacy Policy does not apply to any consumers residing outside California. Consumers residing outside California should refer to the General Privacy Policy. 

We adopt this Privacy Policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Privacy Policy. Where applicable, this Privacy Policy controls in the event of a conflict with the General Privacy Policy or our other policies unless expressly stated otherwise therein. For example, we may provide alternative policies that control with respect to our employees.

While we have provided this Privacy Policy as part of our effort to fully and transparently comply with our understanding of the specific requirements of the State of California under the CCPA, our actions in doing so do not change the primary purpose of this Site. As stated in the General Privacy Policy, this Site and, the other MT Online Channels, are intended only for business, professional and academic visitors and their organizations. This Site is not intended for general public consumers.

You acknowledge and agree that in visiting this Site or using another MT Online Channel, you are acting either in the capacity of (i) a job applicant to, an employee of, owner of, director of, officer of, medical staff member of, or contractor of METTLER TOLEDO; or (ii) an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, non-profit, or government agency, in which case your communications or transaction with METTLER TOLEDO via the Site or other MT Online Channel will occur solely within the context of conducting due diligence regarding, or providing or receiving a product or service to or from such company, partnership, sole proprietorship, non-profit, or government agency, and on whose behalf you also accept and agree to the terms of this Privacy Policy, the General Privacy Policy, and the Terms of Use for the Site, as they may be modified by METTLER TOLEDO from time-to-time and posted on this Site. 

Information We Collect

Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, METTLER TOLEDO may have collected one or more kinds of data within the categories of personal information listed below from visitors to the Site within the last twelve (12) months: 

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

[YES]

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

[YES]

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

[NO]

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

[YES]

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

[NO]

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

[YES]

G. Geolocation data.

Physical location or movements.

[YES]

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

[NO]

I. Professional or employment-related information.

Current or past job history or performance evaluations.

[YES]

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

[NO]

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

[YES]

Personal information does not include:

  • Publicly available information that is lawfully made available by federal, state, and local government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, including:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

METTLER TOLEDO obtains the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Site.
  • From Third Parties. For example, from business partners such as distributors, suppliers, service providers, sub-contractors, advertising networks, credit reference agencies, analytics providers, data brokers, or aggregators.  
  • From Publicly Available Sources. For example, from public databases or social media platforms.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns;
  • To verify your identity to ensure security for the other purposes listed here;
  • To administer our Site and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical, and survey purposes, including to determine and manage the effectiveness of our advertising and marketing;
  • To create, administer, and communicate with you about and in the framework of your account (including purchases, payment, document management, information, including marketing communications in line with your preferences);
  • For system administration and to report aggregated statistical information about browsing patterns and actions which does not identify any individual;
  • To process, evaluate, and respond to your inquiries or requests;
  • To provide and sell, directly or indirectly via partners, products and services to end customers; to support, via various supporting services, e.g. direct shipment, marketing support and other supporting services, the commercial activities of our partners;
  • To provide persons we interacted with the in the context of the sale of a product or service with information and direct marketing materials about similar goods and services we offer;
  • To initiate, perform, and manage contractual relationships, e.g. by accepting and processing orders, performing transactions, processing payments, accounting, auditing and billing, arranging shipments and deliveries, and providing repairs and support services;
  • To communicate with you about products, services, events, surveys, and promotions, e.g. by notifying you about changes in our services or by sending you marketing communications;
  • To improve, enhance, or expand the products, services and METTLER TOLEDO Online Channels offered by METTLER TOLEDO (for example, to provide better information, products, and special offers);
  • To maintain and protect the security of our products, services, and METTLER TOLEDO Online Channels, to prevent and detect security threats, fraud, or other criminal or malicious activities;
  • To make suggestions and recommendations to you and other users of our Site about goods or services that are of interest to you or them;
  • To tailor the content that we display to you; to personalize and continually improve the Site and METTLER TOLEDO Online Channels and the service it provides to you;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • To ensure compliance with our legal obligations (such as record keeping as required by country specific obligations) and due diligence (to prevent white-collar or money laundering crimes), and METTLER TOLEDO policies or industry standards
  • To carry out contract enforcement, dispute resolutions, and to initiate or protect against legal claims;
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA; or
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of METLER TOLEDO's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by METTLER TOLEDO about our Site users is among the assets transferred.

METTLER TOLEDO will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

METTLER TOLEDO may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

  • Other METTLER TOLEDO Affiliates 
    METTLER TOLEDO may share personal data with other affiliates within the METTLER TOLEDO Group, if and to the extent necessary for the purposes mentioned above.
  • Business Partners
    Mettle-Toledo may share information with its Business Partners as necessary to offer products or services, respond to requests, provide customer services, and communicate about our products and services. 
  • Service Providers 
    We may share certain information with third party service providers we engage to perform services for us or on our behalf, such as IT maintenance and support services (including ticketing), payment processing, marketing assistance, data analysis and data cleansing services, telemarketing services, order fulfillment, postal, mailing and package delivery services, logistics, delivery of customer services, legal process and registration services etc. These service providers are contractually bound to act in compliance with applicable laws and restricted from using or disclosing information, except as necessary to perform the services or comply with legal requirements.
  • Advertising Companies
    We may use third party advertising companies to serve advertisements regarding products and services that may be of interest to you when you access and use the services and other websites or online services, based on information relating to your access to and use of the services and other websites or online services on any of your devices, as well as on information received from third parties.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, METTLER TOLEDO has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category I: Professional or employment-related information.
Category K: Professional or employment-related information.

Sales of Personal Information

In the preceding twelve (12) months, METTLER TOLEDO has not sold personal information.

Your Rights and Choices 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that METTLER TOLEDO disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that METTLER TOLEDO delete your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see section directly below on Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at 1-877-658-1566 (toll free); or
  • Filling out this Website Form and inserting your email address.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We reserve the right to request additional information or actions from you in order to assist us in verifying your identity or authority to make the request. You may be required to complete an additional form to verify certain personal information and send this form to METTLER TOLEDO at the postal address listed in "Contact Information" below.

Making a verifiable consumer request does not require you to create an account with us. However, requests made through your password protected account may help streamline and speed up the verification process when the request relates to personal information associated with that specific account.

We will only use personal information you specifically supply for verification proposes to verify your identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (additional forty-five (45) days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

In the preceding twelve (12) months, METTLER TOLEDO has not sold personal information. And if you would like to make a request to access, review, or correct the personal data we hold about you, please fill out the online form here. You may opt out from direct marketing emails by clicking the "unsubscribe" link included in all our marketing emails. You may also anytime free of charge request to opt-out from direct marketing communications or exercise any other data subject right available to you under the applicable data protection laws, by contacting us via the Contact Information below.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Site Changes to Our Privacy Policy

METTLER TOLEDO reserves the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated Policy on the Site and update the Policy's effective date. You are encouraged to check back frequently for changes. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this Policy, the ways in which METTLER TOLEDO collects and uses your information described below (and in the Privacy Policy), your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 1-877-658-1566 (toll free)
Site: www.mt.com 
Email: legaladmin-us@mt.com
(when using this email address to submit a request, please insert "CCPA REQUEST" into the subject line of the email)  
Postal Address: Mettler-Toledo, LLC
1900 Polaris Parkway
Columbus, Ohio 43240
(when using this postal address to submit a request please address the communication to ATTN: LEGAL DEPARTMENT – CCPA REQUEST)

Version December 2019

 

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