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FreeWeigh.Net® Software Support Agreement

Your Statistical Quality Control (SQC) system is mission critical, so keeping it running at top performance and in compliance with policies and regulations is mandatory. But application software, operating systems, databases and networks are complex and dynamic, so just hoping for reliability is too risky. That is why a Software Support Agreement is a prudent and cost-effective investment for today and tomorrow.

Our Software
Support Includes
Your Benefits
Service
pack updates
 
  • Proactive fixes for critical issues
  • Avoid untimely disruption of operation
  • Prevent performance degradation
  • Ensure on-going compliance with regulations
Priority
technical support
 
  • Timely eMail and telephone support
  • Expert help to answer operational questions
  • Troubleshooting assistance to resolve problems
Clear support
escalation path
 
  • Three level plan to prioritize your support
  • Quick access to appropriate levels of expertise
Defined
software progression
 
  • Compatibility path with the latest technologies
  • Discount for major software upgrades
Information
exchange
 
  • Access to up-to-date electronic documentation
  • Availability of bulletins and notifications
  • Forum for input to future development

Services appropriate for the use, duty-cycle, and criticality of measurements in your operation can be bundled into a tailored service agreement.  In addition to essential maintenance for your software, METTLER TOLEDO also provide services for your weighing equipment and peripherals.

METTLER TOLEDO has the power of MiraCal™,
our proprietary calibration management system.



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