Care Packages, Service Contracts, Extended Care
Operational Testing
Preferential Service
Repair Labor
Spare Parts
Remote Support
We understand that your journey with us doesn't end with the delivery of a device. To help you protect your investment, we offer a range of service packages throughout the lifecycle of your equipment. Our Service Packages are like layers of security, each with an incremental scope of coverage. Our service level agreements (SLAs) outline the terms for labor, travel, spare parts, and response times, so you can budget confidently and fit the coverage to your business needs.
Prevent downtime


Our entry-level contract ensures continued uptime and performance. Labor costs are discounted in the case of a repair.


Reduced risk of downtime
Labor covered


This contract offers faster response times, extended hours of availability, access to our technical hotline, and remote support. Labor costs associated with repair incidents are covered.


Priority scheduling
Priority access to technical hotline
Labor costs covered
Labor and parts covered


This contract offers full budget control, as labor costs and replacement parts are entirely covered in the case of a repair.


Priority scheduling
Priority access to technical hotline
Operational testing
Labor and spare parts costs covered
24-month warranty


Our warranty extension contract provides 24 months of full budget control following the installation, including two preventive maintenance visits. Travel expenses, labor, and replacement part costs are covered.


Priority scheduling
Labor, spare parts, and travel costs covered for 24 months following installation
Why a Service Program Matters

Why a Service Program Matters

Productivity, Profitability, and More

Service Contracts Brochure

Product Inspection Service Contracts for Maximum System Performance

Ongoing compliance, better performance and less downtime with METTLER TOLEDO Service

How do I reduce unplanned downtime?

Unplanned downtime can be costly and disruptive to your business. Here are some tips on how to reduce the risk of downtime:

  • Regular preventive maintenance can help identify and fix potential problems before they cause downtime.
  • Using high-quality parts can help extend the lifespan of your equipment and reduce the risk of breakdowns.
  • Make sure your staff is properly trained on how to operate and maintain your equipment.
  • In the event of a breakdown, have a contingency plan in place so that you can get back up and running quickly.
  • Use sensors and other monitoring devices to track the performance of your equipment and identify potential problems early on.
  • A proactive service contract with periodic checks is the single most effective way to reduce the risk of downtime. And in the event of a breakdown, you will enjoy preferential response times and rates for repairs.

What are the benefits of exending the warranty?

Our Extended Care service package provides peace of mind and ensures that your equipment is properly maintained and repaired. It includes:

  • 24 months of full cost control, which means that all travel expenses, labor, and spare parts are covered.
  • Priority access to our technical assistance hotline.
  • Two preventive maintenance visits with extensive inspection and testing.
  • Priority intervention on site, so you don't have to wait for the next available service time slot or send your equipment in for repair.

The Extended Care contract can help you:

  • Secure uptime and performance of your equipment.
  • Obtain the best performance for your measurements.
  • Provide your equipment optimal protection, right from the start.
  • Stay in full control of your costs.
  • Pay significantly less than a regular contract.

Can METTLER TOLEDO service all brands of measurement devices?

Our expert technicians will gladly service most brands of measurement and inspection devices. Our multi-brand expertise can help you to reduce complexity by dealing with a single service provider.

Our optimized Care Packages are only available for METTLER TOLEDO equipment, where we are able to offer the most value with easy access to original spare parts. For non-METTLER TOLEDO equipment, we can still support with a proactive maintenance and/or calibration plan.

The benefits of choosing METTLER TOLEDO Service for all measurement devices:

  • Expert service technicians trained and equipped by the manufacturer
  • Reduced complexity by dealing with a single provider
  • Expert field technicians equipped to service most brands

METTLER TOLEDO preventive maintenance

Preventive Maintenance

Scheduled care for optimal performance

METTLER TOLEDO calibration

Calibration, Verification and Certification

Ensure accuracy and compliance with regulations

Software Care Service Contracts - Product Inspection

Software Care

Keep Your Software Updated