Remote service demands optimum protection of your data. All data traffic between METTLER TOLEDO and your equipment are protected with third-party accredited security measures including encryption by SSL certificates and authentication.
This protection typically requires no changes to your existing IT or security infrastructure, as your equipment initiates all communications.
InTouch Monitoring is the foundation service offering that constantly evaluates the condition of connected devices.
If your METTLERTOLEDO equipment needs attention, InTouch Monitoring communicates to the secure data center, bringing awareness to either a remote support technician or a designated contact within your maintenance organization for further evaluation.
Remote Support: Intervention when needed
InTouch Remote Support complements Remote Monitoring by alerting our Service Center technicians, so they can investigate when the connected equipment needs further attention.
If necessary, staff at the METTLER TOLEDO Service Center will access the equipment via a secure connection and take action to resolve problems remotely or dispatch an informed field technician.
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