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FormWeigh.Net® Formulation Software Support Agreement

Keeping your formulation system in compliance with regulations and policies is mandatory at minimum. Beyond that, keeping it running at its top performance-level is mission-critical. Then consider the complex and dynamic environment of the application software, operating systems, databases, and networks. Can you really afford to take on the risk of leaving reliability to chance? This is why a Software Support Agreement with METTLER TOLEDO is a prudent and cost-effective investment for today and into the future.

Our Software
Support Includes
Your Benefits
Service
pack updates
 
  • Proactive fixes for critical issues
  • Avoid untimely disruption of operation
  • Prevent performance degradation
Priority
technical support
 
  • Timely eMail and telephone support
  • Expert help to answer operational questions
  • Troubleshooting assistance to resolve problems
Clear
escalation path
 
  • Three level plan to prioritize your support
  • Quick access to appropriate levels of expertise
Defined
software progression
 
  • Compatibility path with the latest technologies
  • Discount for major software upgrades
Information
exchange
 
  • Access to up-to-date electronic documentation
  • Availability of bulletins and notifications
  • Forum for input to future development

Services appropriate for the use, duty-cycle, and criticality of measurements in your operation can be bundled into a tailored service agreement.  In addition to essential maintenance for your software, METTLER TOLEDO also provide services for your weighing equipment and peripherals.

METTLER TOLEDO has the power of MiraCal™,
our proprietary calibration management system.



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