The following points show how the Trusted Advisor App, part of InTouch Digital ServicesSM, helped a customer in need.
Customer Pain Points
- Multiple sites (>250) across a large geographic area
- The need to monitor scales during peak harvest season
- Ability to see live weight of scales and zero scales remotely
- Critical need for notification of issues in real-time vs. after the fact
METTLER TOLEDO Solutions
- ACI400 with Trusted Advisor App
- Allows customers to connect all scales with remote visibility
- Provides the following without the need to physically access the terminal:
- View live weight on the scale
- Zero scale remotely
- Alert customer of issues with load cells or terminals
- Request service from a METTLER TOLEDO Authorized Provider with the push of a button
- See scale details to help with troubleshooting
The Trusted Advisor App is part of our portfolio of connected solutions and services. Learn more about how this solution could benefit you!