InTouchSM Digital Services by METTLER TOLEDO
InTouch Services
See how InTouchSM can help you manage your operations to ensure productivity and uptime.

The following points show how the Trusted Advisor App, part of InTouch Digital ServicesSM, helped a customer in need. 

Customer Pain Points

  •  Multiple sites (>250) across a large geographic area
  •  The need to monitor scales during peak harvest season
  • Ability to see live weight of scales and zero scales remotely
  •  Critical need for notification of issues in real-time vs. after the fact


  • ACI400 with Trusted Advisor App
  1. Allows customers to connect all scales with remote visibility
  2. Provides the following without the need to physically access the terminal:
  • View live weight on the scale
  • Zero scale remotely
  • Alert customer of issues with load cells or terminals
  • Request service from a METTLER TOLEDO Authorized Provider with the push of a button
  •  See scale details to help with troubleshooting

The Trusted Advisor App is part of our portfolio of connected solutions and services. Learn more about how this solution could benefit you!