Whether you're facing an emergency, have an audit, or need technical guidance, we're here to help.
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If you need your equipment serviced on site or at one of our Service Repair Centers, send us your request.
If you need information about our services, our service contract offerings or how we can meet your needs, please send us your request.
If you’d like to speak with one of our service representatives, please call us at +62 21 2945 3919
No. METTLER TOLEDO provides technical support to all customers, whether you purchased directly from us or through a distributor. Warranty coverage affects repair costs, not access to support.
Yes. We support all genuine METTLER TOLEDO equipment regardless of where you purchased it. Service fees apply based on warranty status.
What we support:
Having the right information speeds up diagnosis and resolution. Essential Information includes:
1. Model Number
2. Serial Number
3. Detailed Issue Description
4. When It Started
Yes. METTLER TOLEDO provides multilingual technical support to serve our global customer base.
How to Access Language Support
By Phone:
By Web Form:
METTLER TOLEDO aim to meet your specific service needs. We offer a wide array of services, including a comprehensive weighing service portfolio, laboratory balance services, industrial scales service, equipment support and other measuring equipment services. You can request service support directly on our service support page and on any other service pages on mt.com.
Let us be your trusted advisor and provide the necessary service balance between environment requirements and your production needs.