During the pandemic, social distancing posed unique challenges for ongoing requirements to maintain equipment uptime and productivity. In response, and in addition to our existing 24/7* technical phone support, METTLER TOLEDO now offers the very latest in remote service support using "Augmented Reality" (AR) technology. This enables us to continue to provide the quick expert support you need to achieve your productivity goals.
Our METTLER TOLEDO augmented reality-powered visual remote assistance solution helps us to fully understand your service issues. Using a mobile device with an integrated camera enables us to see exactly what you see. We can guide you step-by-step to resolve the issue by providing real-time contextual assistance, such as adding text, drawings, or highlighting objects with 3D markers. Benefit from the fastest fault diagnostics, repair and part replacement support by using the latest technology. In addition, we can remotely connect to some of our products for additional service enhancement. Please contact your local service team for more details