Service Available

The uncertainty created by the current Corona virus crisis demands agility in operational delivery and this extends to the associated support to ensure that your equipment uptime is maximized.

At METTLER TOLEDO Service, we have developed new ways of working to support your operations in these difficult and challenging times. Our aim is to maximize your ability to deliver to your customers, despite the significant, current restrictions.

Our highly trained service technicians remain able to visit your site and provide you with in field support in areas such as calibration, routine maintenance and attend call outs for unplanned downtime. However if due to the current restrictions you are unable to have a technician physically attend site, we can still help.

• Our employees are encouraged to follow all the recommendations established by the local health authorities.
• All service technicians are equipped with protective masks, disinfectants if necessary and disposable gloves to comply with any access regulations of our customers.

• Employees who show symptoms of illness such as shortness of breath, dry cough or fever are instructed to stay at home and contact a doctor or medical institution immediately by telephone.
• A return to the office or field service is only permitted after a negative medical report or after 14 days of work from home.

• All our office staff are equipped with the necessary technology to maintain the entire operation from home.

• Management reassesses the situation on a daily basis and takes additional measures where necessary to maintain operations and protect employees and customers.