Eligibility

You are eligible to receive the all-new LabX v13.0 release at no additional cost if:

• You purchased an eligible edition of LabX within the last 12 months

or

• You renewed your SoftwareCare coverage of an eligible edition of LabX via a paid subscription, and are currently within your coverage period.

If you are not covered by an active agreement you may still upgrade either by reinstating your SoftwareCare coverage, or by purchasing the new version. Contact your local METTLER TOLEDO Representative.

Latest Upgrade LabX v13.0

METTLER TOLEDO software users covered by Software Care Maintenance (formerly the LabX XtraCare or Software Maintenance Plan) are eligible to receive a LabX v13.0 Software upgrade at no additional cost after completing the below upgrade request.

When completing the request, please be sure to provide accurate information regarding your current configuration (see below) to ensure that you receive the correct software, options, and instrument licenses needed for your upgrade. Please complete the registration process for each standalone or network system under Software Care coverage.

Request Your Upgrade Package

• Step 1

  Download instructions to thoroughly prepare for your LabX v13.0 upgrade

• Step 2

  Obtain your LabX XtraCare or software maintenance support ID (now Software Care) number from your last renewal document (if available).

• Step 3

  Start LabX using an authorized administrator log in, obtain and write down the following information about your currently installed LabX System(s).
  
  Appearing on the start-up screen:

  • Your LabX Edition (Ex: LabX 2018)
  • Your version number (Ex: Version 9.0 or Version 9.0.0)

  Your installation, options, instrument license types and quantities.

  • To locate for LabX 2017, 2016, or older editions:
    - Launch LabX and select LabX button
    - Select 'Licensing'/'License Manager'
    - Note each license type and quantity

• Step 4

Keep Current, Save Money, and Prevent Obsolescence

You rely on METTLER TOLEDO laboratory software to manage your weighing and analytical instrument workflows and valuable data. Count on Software Care to ensure your ongoing success.

What is Software Care?

Software Care is a subscription software maintenance plan that provides you with a comprehensive lineup of services designed to enhance your METTLER TOLEDO laboratory software experience - from the single instrument workstation to the fully-networked laboratory with dozens of connected instruments.

Software Care helps you:

• Stay Up-to-Date

  METTLER TOLEDO laboratory software is constantly improving. New features and releases are introduced through innovation and customer input. Software Care ensures you always have access to the most recent version of your covered software automatically at no additional cost.

• Save Money

  Technology changes quickly and software changes even faster! Software Care is the most cost-effective way to manage your software budget. Save over the life cycle of your system and get more from it. Forget budgeting for new versions and unforeseen expenses.

• Prevent Obsolescence

  Computers and operating systems change and evolve - so does your software. Preserve and extend the useful life of your instruments including compatibility updates for new instrument models and new interface possibilities with your core lab systems such as LIMS and ELN.

With Software Care You Also Get Extra Value

Software Care subscribers receive special offers on METTLER TOLEDO laboratory products and software professional services including discounts, trade-in’s, expansion licenses and more. Additionally, SoftwareCare provides discounts on METTLER TOLEDO Insight! Education training classes and seminars.