Trends in Self-Service Technology - METTLER TOLEDO

Webinar - On Demand

Trends in Self-Service Technology

This webinar, moderated by Leslie Hand from IDC Retail Insights, provides a deep insight into self-service technology. Learn why self service is so appealing and engaging to customers while taking a brief look back at where we have been, where we are today and where we are going. Self-service solutions that are currently being used and those that are on the horizon will be shared.
Leslie Hand: Research Director, IDC Retail Insights
40 min
Trends in Self-Service Technology
Trends in Self-Service Technology

As Research Director for IDC Retail Insights, Leslie Hand provides fact-based research and analysis for IDC Retail Insights Supply Chain, Sourcing and Product Lifecycle Management (PLM) strategies. Her research coverage starts at product conception and goes all the way to retail execution at the shelf. Particular focus areas for this coming year include PLM, traceability, RFID, Distributed Warehouse Management and retail execution.

In her 25+ years in retail information technology she has guided strategy, development and implementation efforts in supply chain, demand planning, merchandising, point-of-sale (POS), integration and retail back-office applications in a variety of retail segments including grocery, drug store, and specialty. She leverages this experience in small local retailers to very large global retailers to provide relevant advice to retailers and technologists on technology, technology strategy, and business processes. Hand's most recent retail role was a Global IT strategy role for a top global grocer, Ahold, the parent company of Stop and Shop and Giant Food in the US.

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